The admin no longer works for this company and I need to downgrade the plan.

[Samira Deres]

I don't have access to the admin's email because they no longer work here and don't have the ability to make changes to our plan. I need to downgrade to the free version.

[Sakshi Verma]

Hi @Samira Deres  ,

Welcome to the community!

We need some additional information and wanted to verify a few more details before proceeding with the cancellation. I am raising a ticket and will ask you for more details through the ticket.

Thank you!