Team member can no longer copy items from an existing checklist

[Devin Tait]

Hi - One of our team members has lost the ability to copy items from an existing checklist to a card on one of our boards. He can add a new checklist to a card, but nothing happens when he clicks on the drop down menu for 'Copy Items From...'. He was able to do this in the past, but lost the ability just over a month ago. 

So far we have:

-Confirmed there are existing checklists to copy from. (I'm still able to add the checklists for him).

-Confirmed he is still a member of the board.

-Confirmed he is still able to do this on other boards.

-Made him an admin of the board. 

-Toggled the permissions of the board (currently set to members for commenting and add/remove)

-Confirmed other members (non-admin) can still copy items from existing checklists. 

I cant seem to figure out why this wouldn't be working. Any help is greatly appreciated.

[Matthew N · Accepted solution]

Hey Devin

Have this user clear their browser cache, close the browser and then launch again to retry,.. this should fix the issue.

[Devin Tait]

That worked! Thanks Matthew, very much appreciated