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Stuck in Atlassian Login Loop

Sarah Moore
I'm New Here
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April 23, 2025

I try to login to trello and am redirected to atlassian so I log in there. From the atlassian Home page I try to open trello and am redirected to the atlassian login page again and again and again. I tried clearing my cache, cookies, history with no success. I also tried on a different browser. I've tried on both Edge and Chrome. This only seems to be an issue on my computer. My mobile phone has no problem and doesn't redirect me after I log in once. Please help! 

1 answer

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Calvin
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April 23, 2025

Are you using a work computer that uses a VPN/Proxy connection (usually seen when you first start up). I've seen them interact with the catchpha before leading to a login loop and have had to ask people to disconnect from the VPN, login, then reconnect.

Sarah Moore
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 2, 2025

Thanks Calvin! I am using a work computer w VPN and I will try disconnecting from the VPN and let you know if that works. It's weird though because I've been using the same device and VPN for the past 5 years and never had trouble logging into trello before. Maybe something with our VPN changed?

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