Rules Not Working

[Emme]

I have been having my rules keep stopping the past few weeks despite recreating them a few times

What can I do?

[Augusto Lisboa]

Hi Emme!

https://support.atlassian.com/trello/docs/opening-the-usage-log/ This article describes how to access your Automation Logs; it should show why the Rule stopped working

[Emme]

No, did not say. All it said there was the last time it worked but not the reason why it keeps stopping...

[Augusto Lisboa]

hmmm, do you mind to share the automation rule you're using?

[Emme]

When a label is added/removed from a card by anyone... send an email alerting it

[Augusto Lisboa]

Emme, I've reviewed the rules and logs, and everything is functioning smoothly. Additionally, I verified the email logs, and all emails are marked as delivered.

Could you check if you have any filters or spam protection settings in your inbox that might be affecting email visibility?

[Emme]

Now it seems fixed, I'm just wondering what caused it to keep stopping and what will prevent it from happening again?

[Augusto Lisboa]

Emme, once it involves emails, we need to determine whether it was an Automation Issue or an Email issue.

Once the Trigger hasn't changed, we must check if this happens again and observe the behavior.