Refund Request – Accidental Purchase of Trello Premium

[Valerie]

Hello Atlassian Support,

I am writing to kindly request a refund for a Trello Premium subscription that I accidentally purchased.

Unfortunately, I selected the Premium plan by mistake, and the payment of €358 was processed before I realized the error. This was an unintentional purchase, and I have no intention of using the Premium subscription.

As soon as I noticed the mistake, I canceled the subscription to prevent any future renewals. I would be very grateful if you could review my case and consider issuing a full refund.

I have always appreciated Atlassian's services, and I sincerely hope you can help me resolve this situation.

Thank you very much for your time, understanding, and assistance. I look forward to your response.

[Viswanathan Ramachandran · Accepted solution]

Hi @Valerie 

We are the community team. Please reach out to https://support.atlassian.com 

[Tomislav Tobijas]

Hi @Valerie ,

Basically the same answer as Viswanathan but with just an additional sentence - you can reach out to Atlassian Support: Pricing, Billing & Licensing and select Payments > Request a refund.

This is an official channel for requesting all things related to billing and licensing.

Cheers,
Tobi