Recover old account

[Nguyễn Hoàng Phương Anh]

I used my company email domain to register a Trello account. One day, my company email was accidentally blocked, which prevented me from accessing my Trello account. After the email was unblocked, I tried to log in to Trello again, but I received a notification saying that the account did not exist.

I then created a new account using the same email address, but all the data from the old account was lost. Is there any way to recover the data from the previous account?

[Hrudu Shibu]

Recovering Trello data after creating a new account with the same email can be tricky, but try these steps:

1. Contact Trello Support – Explain your situation; they may help recover your data.
2. Check Backups – If your company has backups, ask IT for a restore.
3. Ask Team Members – They might still have board access and can re-invite you.
4. Review Emails – Past Trello notifications may contain useful data.
5. Check Audit Logs – If using Trello Enterprise, logs may help track changes.
6. Prevent Future Loss – Use backups and ensure email access remains stable.

If Trello Support can't recover your data, it may be lost permanently.

[Sushant Verma]

Hi @Nguyễn Hoàng Phương Anh 

Welcome to the community!

You can contact Trello support,  They may have a way to move your data through backend access.

Regards,
Sushant Verma