Reactivate Guest Users

[Catherine Little]

We have lost access for all our guest users in Jira Service Management.  I am assuming this has something to do with the changes that were made on 31/05/2023.  Can you please advise how we provide access for our guest users again?

[Aditya Verma]

Hi @Catherine Little ,

For Portal-Only Customers, you can got to User Management section and select "Jira Service Management" on the left side panel. You can see the inactive users here and grant them access by using the three dot(...) action menu.

Thanks,
Aditya