Problemas con las facturacion

[Fiorella Ramírez Menacho]

Estimados, 

Tenemos problemas con nuestra faturacion mensual. Nosotros hemos contratado un plan de standard de 6 dolares mensuales. y nos ha venido una facturacion de 300 dolares. Exigimos una explicacion. En este momento hemos cancelado la suscripcion pero exigimos que se nos extorne la cantidad.

[Luciana Munhoz]

Hi Fiorella, sorry to hear about that! To take a closer look, please open a ticket with our CA team, which will be able to assist you with this. You can open a ticket through this link: https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/

[Ollie Guan]

Hi  @Fiorella Ramírez Menacho ,

This is typically due to Trello's billing model, which is per Workspace member and often defaults to annual billing.

Please go to your Workspace settings → Billing page to verify the number of "Seats" (members) and the "Billing Cycle" currently active.