Problemas ao alterar a conta de email

[Marcelo Machado]

Olá.

Estou tentando alterar meu endereço de email pois o mesmo está vinculado a um serviço que perderei o acesso em breve, porém recebo a mensagem abaixo por email.

Desculpe, não foi possível alterar seu e-mail

Não foi possível processar sua solicitação de alteração de e-mail porque email@domain.com já está associado a outra conta da Atlassian.

A conta "email@domain.com" não está vinculada a nenhuma conta atlassian.

[Rishabh S]

Hi @Marcelo Machado , :)
Hope you are doing well,
Welcome to the community!

This error usually pops up when the email address you're trying to switch to is already linked to an existing Atlassian account. This can happen if an account was created accidentally in the past or if you've used that email for another Atlassian product.

To fix this, I'd suggest logging into id.atlassian.com using that "new" email address to see what's currently set up. If you don't remember the password, no worries—you can just use the "Forgot password" link to reset it.

Once you're logged into that second account, you have two options to free up the email:

• Option 1: Change the email address. You can update the email on that account to a different, temporary address (like a personal Gmail or a "dummy" email). This frees up your preferred email immediately so you can use it for your main account.

• Option 2: Delete the account. You can choose to delete the account entirely. Just a heads-up: there is a 14-day grace period before the deletion is permanent, and you won't be able to use that email address until the 14 days are up.

Thanks.