Preview Unavailable Issue

[Dan Kang]

I'm going through an issue with Trello where the images I drop into a card in the description field are visible to me but no one else.

I've gone through troubleshooting by looking through the forum for solutions and have tried whitelisting Atlassian media, to clearing out cache, to many other experiments of converting the images to different sizes and files. 

I see this is an ongoing issue over years but it still has not been solved. Does anyone have a solution on what works in 2025?

[Gaurav Kataria]

Could you please share image(s) of what you are seeing vis-a-vis what others are seeing when they view the same card. It will help with troubleshooting. 

[Dan Kang]

The only difference when I click on the card it is that I can see the images.