Please help!! Locked out of account due to changed Gmail.

[Ella Luebbe]

Hi there, 

I am using a different Trello account to write this question, because there seems to be no other way to get Trello support when you can't login to your account.

I have a work account I am the administrator on. Recently I changed my work Gmail address, and now neither emails allow me to sign back into Trello to access this board. 

I log in to Trello through my google profile. If I enter my old google email, (which is the account I made the Trello workspace under), it tells me that email doesn't exist. If I try to login with my updated email , Trello tells me "We sent a signup link", which then prompts me to create an account. But I don't want to create an account I want to get into my old one. Please help me!!

[Germán Morales]

Hi @Ella Luebbe  welcome to the Atlassian Community!

The signup message suggests that your new Google address is being treated as a separate Atlassian account. Do not complete that signup, because your existing Trello access is still associated with the account under the old address.

• If the old account is a managed account and you are an Atlassian organization admin, open Atlassian Administration → Directory → Managed accounts, select the account under the old address, and update its email to the new address. Atlassian documents the steps for updating a managed account.
• If the account is not managed, temporarily make the old work address able to receive email again. Use the Atlassian password reset form with the old address, create a password, and sign in with that address and password instead of Continue with Google. Once inside, change the email on the existing Atlassian account to the new address.

For an unmanaged account, Atlassian cannot replace the registered email address without verification through the current mailbox. The recovery options are explained in Recovering your Trello account.