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Please help!! Locked out of account due to changed Gmail.

Ella Luebbe
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July 20, 2026

Hi there, 

I am using a different Trello account to write this question, because there seems to be no other way to get Trello support when you can't login to your account.

I have a work account I am the administrator on. Recently I changed my work Gmail address, and now neither emails allow me to sign back into Trello to access this board. 

 

I log in to Trello through my google profile. If I enter my old google email, (which is the account I made the Trello workspace under), it tells me that email doesn't exist. If I try to login with my updated email , Trello tells me "We sent a signup link", which then prompts me to create an account. But I don't want to create an account I want to get into my old one. Please help me!!

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