Organización eliminada por inactividad. Is this for real?

[Marco]

Hi. I have received an email frm Atlassian indicating that my Workspace has been deleted due to inactivity. Yet, if I log into my Trello account, the workspace and all its boards are still there. I looked at the email address from which the email has been sent and it is this one: 

noreply@po.atlassian.net 

which looks funny, as Atlassian is a .com site, not .net.

What should I do about it? Does this mean that my account and boards are about to be deleted? And if so, what can I do to avoid that?

Thanks

[Alisson Sartor · Accepted solution]

Hello, Marco

Welcome to the community

Can you share a screenshot of this email?

I've looked into it and can assure you that the email you received is totally legit! Atlassian uses the email address noreply@po.atlassian.net for this and some other types of notifications. 

Kind Regards
Alisson
Trello Team

[Marco]

Hi Alisson,

Thanks for the reply. Here's the screenshot.

Again, I am buffled by the fact that in Spanish, it says the organisation has already been erased, but I can still enter my organisation in Trello and see all my boards (screen grab also attached).

Any idea of what I should do? I am somewhat afraid they might have jumped the gun with the email, but that they will eventually erase my account (or organisation, with all its boards).

Thanks

[Alisson Sartor]

Hey, Marco

Thanks for the screenshot

This email is regarding your Atlassian site, which contained a Jira instance "http://marco-s-workspace.atlassian.net/". This is part of one of the limitations of Jira free accounts: https://confluence.atlassian.com/servicedeskcloud/limitations-in-jira-cloud-free-plans-1097175877.html Trello Workspaces are not part of this policy and are still active! Let me know if you have any questions.

Kind Regards
Alisson
Trello Team

[Marco]

Hey Alisson, thanks a lot for clarifying. These systems where one account manages several App/feature options always confuse me. I have never used Jira and it isnot for me, but I did activate it once just to check it out after I was prompted to do so by one of the messages I got either while using Trello or from a marketing email. I am not worried that that workspace has been deleted, as long as my workspace in Trello (which, has the same name - hence the confusion) is not affected.

All the best, Marco

[Alisson Sartor]

Hey, Marco

I completely understand the confusion, and I'm glad we were able to clarify it!

Kind Regards
Alisson
Trello Team