One person with 2 profiles

[Jennifer Dietter]

One the members on our premium account has 2 profiles.  They seem to both be associated with a single email and password.  One profile is @firstname and the other is @firstname1.  We are not sure how this happened.  @firstname shows up as a part of my shared workspace.  @firstname1 shows up as a single board guest but it seems she has all the features available to her on premium.  All her content from March 2026 forward is in the guest one.   If I try to add her guest profile to my shared workspace I will need to pay for another license. We'd like to somehow merge the 2 profiles.  Is that possible? 

[Arkadiusz Wroblewski · Accepted solution]

Hello and Welcome to Atlassian Community @Jennifer Dietter 

unfortunately Trello doesn't currently support actually merging two Trello accounts.

Usually the workaround for two accounts is to choose the account you want to keep, add that account to the boards/Workspace used by the other account, and then remove the duplicate account.

Atlassian also documenting that here 

Merging and splitting multiple Trello accounts | Trello | Atlassian Support

Best,

Arek🤠