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OTP is not getting generated to mail id

Srinidhi
Srinidhi
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April 16, 2025

I'm trying to access Trello, but it is asking me for an OTP. When I try to generate an OTP from Trello, it shows that the OTP has been sent to your inbox, but when I check, it has not reached me. Please help me with this issue. I'm trying to access the account from another email address. 

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Gaurav Kataria
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 16, 2025

You might need to check your spam folder. Details here https://support.atlassian.com/atlassian-account/docs/email-address-verification-issues/

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Alex W
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 16, 2025

@Srinidhi - welcome to the Community!

"I'm trying to access the account from another email address." - your OTP will be sent to the email address the account is under, not a new email address. Do you have access to this email address? 

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Trello
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