Nothing Shown in widget

[Sven Georgiev]

Hi, i m logged into trello but my Android widget is not showing any of ny cards. Why? 

Thanks 

[Sakshi Verma · Accepted solution]

Hi @Sven Georgiev , Welcome to the community!

Does it show a blank screen? Are you able to see your boards? Can you share a screenshot of what you see?

If you try logging in through the web, do you see all of your cards there? Also, please ensure you have the most updated version of the Trello app.

I look forward to your response so I can investigate the issue further.

Thank you !

[Sven Georgiev]

Hi, in the app i See my Boards but the widget is empty

[Sven Georgiev]

Hi Hi, in the app i See my Boards but the widget is empty 

[Sakshi Verma]

Hi @Sven Georgiev ,

Got it. Can you confirm if you have the latest version of the app? Can you try to reinstall the app and let me know if the issue persists?

I am also attaching documentation on troubleshooting Trello for Android.

Thank you 

[Sven Georgiev]

As mentioned the Problem is not the app but the empty widget 

[Sakshi Verma]

Hi Sven,

I totally understand your concern about the issue with the app displaying an empty widget. Sometimes there can be a sync issue, and you can view the Sync Queue in the settings menu.

You can also try clearing the cache, as sometimes these issues get fixed if we reinstall the app to the latest version. So, I would like to ask you to try this and see if the issue still persists after reinstalling.

Also, please check if you can see anything in the Sync Queue.

I look forward to your response.

Thank you !

[Sven Georgiev]

Clear the Cache of what? 

The queue is not showing anything 

[Sakshi Verma]

Hi Sven,

You can clear the cache of the Trello app on your phone by following the steps below:

Go to the "Settings" app on your Android device > Apps & Notifications > Find and locate Trello > Click on Storage & Cache > Now click on Clear Cache.

Thank you.