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No profile picture after moving to Atlassian login

Scott Burgess
Contributor
March 25, 2020

Hi,

After updating to an Atlassian login I now have no profile picture / avatar and it isn't possible to update it anymore. Anyone got any ideas?

7 answers

12 votes
Michael Cooper
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June 23, 2020

I had a profile picture in both Trello and in my Atlassian account already (set years ago).

 

When I linked my login in Trello to Atlassian (using login with google), it removed my trello avatar, but did not get the Atlassian avatar either.

 

To get it working again, I had to CHANGE my Atlassian avatar (to the same picture), then it refreshed in trello.

Henk Kleynhans
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April 4, 2021

Thank you Michael! This worked for me. 

María Ivana Croxcatto
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June 4, 2021

It worked for me, too. Thank you, @Michael Cooper :)

Dodo-the-Coder
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March 14, 2022

This finally helped! Thanks a lot for your tip.

1 vote
americanhanko
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September 5, 2020

Same issue — uploading a new picture the my Atlassian account solved the issue.

1 vote
C. Villard
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July 15, 2020

I answer it, if it can help somebody.
I noticed the same problem today.
Uploading another profile picture on my Atlassian Account solved the problem, after that my avatar was displayed on Trello.

Michael Cooper
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July 15, 2020

Yes, there was 3 other answers on here saying the same thing, but they were all removed.

0 votes
Keith_Humm
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June 28, 2020

+1 This is actually really frustrating, as all our users now have blank letter-in-circle avatars, and makes it much harder to quickly grok cards.

Dodo-the-Coder
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March 14, 2022

See solution of @Michael Cooper 

Like Fabio Giordano likes this
0 votes
Jonas Flint June 26, 2020

I'm also having the same issue.

0 votes
Vadim Sadretdinov
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June 15, 2020

I have the same issue. Are there any solution?

0 votes
Deleted user March 25, 2020

You can edit your personal information including your picture on Atlassian account. 

Vadim Sadretdinov
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June 15, 2020

After I set picture in Atlassian account, I expect it changes in Trello. But in Trello picture doesn't changed.

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Rozahn van schalkwyk
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February 14, 2023

I have the same problem. Changing the picture in Atlassian isn't updating on Trello. 

Like Alison Weigley likes this

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