No in-app or push notifications on any device (desktop app, browser, mobile) - only email works

[Raíssa Oliveira]

Hi everyone,

I've been troubleshooting a notification issue for several days and I'm out of ideas, hoping someone here has run into the same thing.

The problem: specifically, when someone adds me as a member to a card on a board I belong to, I don't get any in-app or push notification about it, on any device. Email notifications work perfectly, but desktop (browser and desktop app) and mobile push notifications never arrive for this. I don't actually want email notifications, I just want the regular in-app/push ones, but I can't get those working on any device.

I confirmed this is not a "watch" issue: according to Trello's own documentation, being added to a card should trigger a default notification regardless of whether I'm watching it, so this should work automatically.

What I've already checked and confirmed is correctly configured:
- Browser notification permission for trello.com is set to Allow (Chrome)
- Mobile OS notification permission for the Trello app is enabled
- Uninstalled and reinstalled the mobile app, no change
- No snooze/pause active on the notification bell
- Tested trello.com/test_notifications and the test email arrived normally
- Tested with another one of my own accounts making changes on a board I own, and in that case notifications DID come through on all devices, so the channels do work in general

The only notification settings I can find anywhere in my account are tied to browser/desktop and email: there's no separate "Allow desktop notifications" toggle, and turning on the notification option I do see also turns on email notifications at the same time, they seem to be linked to the same setting. Nowhere in my account settings do I see anything related to the mobile app specifically.

Since the channels clearly work (confirmed with my own test) but "added to card" notifications specifically don't come through when someone else adds me on a different board, this feels like it could be tied to that specific notification type or to permissions on boards I don't own, rather than a device-level issue.

Has anyone experienced this or knows what else could be checked? Any help is appreciated.

Thank you!

[Agha Jan · Accepted solution]

Hi, since email notifications are working but in-app and push notifications are not working on your browser, desktop app, or mobile, it does sound like the issue may be related to the account rather than a specific device.

I would try logging out of Trello on all devices, then log back in and check the notification settings again. If the problem continues, I would contact Trello Support and mention that the test notification reaches your email but no in-app or push notifications are delivered on any device.

Hopefully they can check whether there is an account-side notification issue.