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jamescanning1964
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April 3, 2025

I am using @ and users names but they are not getting email notifications.

 

Any ideas?

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Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 3, 2025

Hi @jamescanning1964 - welcome to the Community!

Unfortunately you'll need to ask each of your collaborators to raise their own questions so we can properly troubleshoot this issue, but as a first step, I would ask you to ask them to check their spam folders, and make sure they've whitelisted the @trello.com domain. 

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