No authorization code

[Carla Coonan]

I do not receive the verification code and the recovery key does not work. This continues to happen about once a month lately and I'm starting to become very frustrated with not being able to find a solution so it does not continue to happen.

[Viswanathan Ramachandran]

Hi Carla,

Have you seen this? https://support.atlassian.com/trello/docs/troubleshooting-two-factor-authentication

The issue could be either due to synchronisation conflict or cached tokens/recovery keys. Did you try 2FA Reset? 

• Log into id.atlassian.com
• Go to Security > Two-step verification.
• Select Disable, confirm, and then re-enable 2FA from scratch.
• Download and save the new emergency recovery key that is generated immediately after setup.

If this still persists, I recommend you to reach out to support team.