New updates and beign the worst company in the world

[Vinicius Araujo]

Dear Trello/Atlassian Team,

I have been a Trello user for over 5 years, and I have never been as frustrated with a tool as I am now. Trello has become unbearably slow — every time I open it, the loading times completely break my workflow and rhythm.

What makes this even worse is the silence from your side: no meaningful updates, no clear communication, and no answers through support or social channels. It feels like the company has abandoned the product and, by extension, its loyal user base.

This lack of respect for customers, the market, and Trello’s own history is extremely disappointing. Users like me have invested years of trust and reliance on Trello, and to see it deteriorate without accountability or improvement is unacceptable.

I strongly believe companies should be held responsible for this level of disregard. Please take this feedback seriously — Trello deserves better, and so do your users.

Sincerely,

[Blair at Atlassian]

Hi Vinicius,

I'm Blair from the Trello Support team. Thank you for being a loyal Trello user for all these years (and Mike, thank you for your reply!) While we certainly don't think Trello is the worst company in the world  we do apologize for the frustration you’re experiencing and would like to look into it a bit. To help our tech teams pinpoint what might be causing the slow performance, please let me know the following:

1. Are you currently using Trello through a VPN or virtual machine?
2. Is graphics acceleration enabled or disabled in your browser or device system settings?
3. Is there a specific device you use for Trello where you notice the slowdown? (For example, an Android tablet app or a Safari web browser)
4. Have you tried using Trello on a different browser or a different device to check for any improvement in performance?
5. About how many cards are on the board that feels slow? This is a good article that covers some guidance for troubleshooting a slow board. Exactly as Mike said, we suggest having fewer than 1,000 open cards on any Trello board to help keep the load times snappy. (That link also includes instructions on how to find your card count.)

I will keep an eye out for your reply and we can go from there.

Thanks,

Blair
Atlassian Support

[Mike - Dreamsuite Consulting]

Hi @Vinicius Araujo 

You have been tagged you as a free user, apologies if this is not the case. 

In truth, if more people had paid for Trello over the years, it is feasible that we wouldn't be where we are today.  I'm not pointing fingers at you, I understand that many can't afford to pay for tools like Trello.  

Trello has offered too much for free (and cheap on paid subscriptions), which has weakened its ability to stand up against the enterprise money making machine of Jira.  Had it made more money over the years, it would have had more of fighting chance to be more than just a "Personal Productivity" tool, as it is being marketed today.

From a technical perspective, the changes haven't affected the performance dramatically from what I have seen and I spend my as a consultant in many many workspaces of all shapes and sizes.  I would recommend having a bit of a flush, clear the browser cache and ensure best practice on your boards of keeping the card count sensible (performance tends to start to degrade above 1000 cards on a board), not too many lists, keep labels under control etc...

From a feedback perspective, they may not have yet got it right but they are certainly trying. The Trello team at Atlassian post articles and reply to posts in here more than any other team product team I've seen. They also put a lot of effort in publicising changes within Trello.  The new Trello featured in many online publications and they sent emails out.  They are trying the best they can with very limited resources (this circles back to the point above). I'm not making excuses, just explaining the reality. 

Has Atlassian screwed Trello?? Probably! 

Is it still the best tool available for millions of people?? Absolutely!