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New email to access Trello

Ottou Eric
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May 15, 2026

My former mailbox has been hacked so I've changed to another email provider and started to use a new email.
Unfortunatelly, I was using that email to access Trello and I no longer can't log in. 
I've tried to find how I could declare my new mail to Trello / change my email access but it seems it is only possible when you're already logged. I no longer cant' 

Please help because I would like to be able to access all my stored information.

Kind regards and thank you for your support.

2 answers

1 vote
Blair at Atlassian
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 26, 2026

This is a difficult situation, but here are the available paths forward based on Atlassian's security policies:

  • If you remember your password: You can still log in at https://id.atlassian.com/ using the old email address. Once logged in, you can update your email to a valid one under https://id.atlassian.com/manage-profile/email.
  • Check other devices: If you are still logged into Trello on another device (like a mobile app or a different browser), use that access to invite your new/valid email address to your important boards and grant a Board Admin role where possible.
  • Collaborator check: If you can't log in based on these options, the best solution is to create a new account with your new, valid email. You can then ask any collaborators to invite your new account back to the boards you shared.

I hope one of these methods helps you get back in.

0 votes
Arkadiusz Wroblewski
Community Champion
May 15, 2026

Hello @Ottou Eric 

I Flagged this Post for Support.  An Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

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