New comments appear in notifications but are missing from the card

[nadine w_]

Hi there

we have recently started experiencing an issue with comments on Trello cards that occurs repeatedly across our team.

We use Trello on different platforms: some of our team members use the Trello desktop app on Mac, while others use Trello in a web browser on Windows.

My setup 

• macOS: Sonoma 14.7.8
• Trello desktop app, version 2.16.7

A colleague’s setup

• Windows 11 Pro
• Trello in the browser application: Chrome, version 151.0.7922.175

The issue

In some cases, a new comment made by another team member appears correctly in the Notifications section.

When we click on the notification, Trello opens the corresponding card. However, the comment that triggered the notification is not visible on the card.

The comment is therefore shown in the notification, but appears to be missing from the card itself.

Interestingly, this does not happen with every comment. It occurs intermittently, and we have noticed the issue more frequently recently.

We have also observed the issue across the different platforms, so it does not appear to be specific to the Mac app or a particular browser.

After restarting the Trello app or the browser, the comment on the card is suddenly visible after all.

Our questions

Has anyone else experienced this issue recently?

Is this a known bug or a problem with the synchronization/loading of card comments?

And, most importantly, is the Trello team already aware of this issue or currently investigating it?

Any information about a known bug, a workaround, or a planned fix would be greatly appreciated.

Thank you!