Need support help to get into my account before it is wiped

[Kees Frazier]

I have had a trello account since 2020 linked to my gmail. A few years ago I made an atlassian account with that same email. 

I've been emailed that I need to sign back in to my trello account or my boards will be wiped. But if I try to log in with the email associated with my trello it logs me in with my Atlassian account and gives me a blank account instead of my original trello account. Trying to reset my password just updates the atlassian account, not the trello account. 

I need support to contact me to fix this please. 

[Sakshi Verma]

Hi Kees, welcome to the community! 😊

The notification you received is most likely related to our dormant account policy. If your Trello account has been inactive for more than 2 years, you may receive such notifications.

Could you please let me know if you had any Trello boards on your old account, and whether you received the notification on the same Gmail account?

If you did have boards on your old account, do you happen to have links to any example boards? This information will help us look into your case more effectively.

Thank you !

[Kees Frazier]

Hello, thank you. My old account had some boards, here is one https://trello.com/b/eoo8i6Yn/meals 

The notification I received was on the same Gmail account, yes. 

Thank you for your time. 

[Sakshi Verma]

Hi Kees,

I’ve reviewed the board and noticed there’s a board admin with a name very similar to yours—specifically, the username kees272. Could you please check if you have another Gmail account with a similar name keeseglowski? If so, try logging in with that gmail account .

Thank you