Hello Atlassian and Trello team,
I need help recovering admin and billing access to a Trello Workspace used by my company, BBkits.
The person who managed the main Trello account left the company, and we do not know which email address was used to create the account or purchase the Pro or Premium plan.
The Trello profile we can see inside the Workspace is:
Name: Weliton Luiz Pereira
Trello username: @welitonluizpereira2
The main issue is that we cannot identify the email address connected to this Trello account. If we knew the email, we could try the normal account recovery process, but the Trello interface only shows the name and username, not the email.
The paid Trello or Atlassian subscription is being charged to my credit card. I can provide payment proof, screenshots, company information, and any required verification privately.
I am the owner of BBkits and need help with recovering access to the admin or billing account, identifying the correct recovery path for the account linked to @welitonluizpereira2, or transferring the Workspace administration and billing access to a current company email.
The support form asks for an Atlassian Cloud URL like company.atlassian.net, but this is Trello, so we only have Trello links and cannot submit the ticket through that form.
Could someone from Atlassian or Trello please help escalate this to the correct support or billing team?
Thank you.
