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Need help changing linked email to my account.

Spalding Fitness
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August 16, 2026

I'm logged into my account on my trello app but when i log on the website, it asks me to confirm my email address the only problem is i lost access to this email account roughly 18 months ago.  Theres no phone number i can contact and when i try to raise a support ticket it ask me for my  "site URL of your app" but I have no idea what this is.

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Carlos Garcia Navarro
Community Champion
August 16, 2026

Hi  ,

If access to the email account has been lost, it's not possible to change the email due to security reasons (as described in this article): https://support.atlassian.com/trello/docs/recovering-your-trello-account/

Can you access this link to contact Atlassian Support to ask them for suggestions directly? https://www.atlassian.com/company/contact/purchasing-licensing#/

 

Spalding Fitness
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 18, 2026

There’s no option to contact anyone directly, I don’t get how they don’t have any human customer support, it’s Terrible.

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