My videos aren’t downloading

[Harriet Brennan]

Hello,

Often when I go to download a video in the app it says ‘There is a problem our end, try again later’ 

This is delaying my work, I can’t send the videos to my Clients as I need to edit them first. 

[Rishabh S]

Hi Harriet, :)
Hope you are doing well,
Welcome to the community!!

Are you trying to download a Trello attachment or a Loom video from your account?

If this is about a Loom video:
The best bet would be to reach out to the Loom experts directly. You can post your question in the Loom | Atlassian Community or get in touch with their support team right here: Atlassian Support.

If this is happening in Trello:
It might be a quick browser hiccup. I’d recommend giving these Troubleshooting browser issues with Trello  a shot—they usually clear up most issues!

Thanks.