My trello account disappear when it uses an atlassian account

[rickhou]

I registered a trello account in 2019 and joined in a private board with some course documents. It worked well at that moment. The board has no maintenance after 2019, I suppose.

Now, in 2021 when I try to view that board, I am in trouble.

First, it needs an atlassian account. I don't have an atlassian account. I tried my old trello account, it says the email address has no associate atlassian account.

Second, I try to use the same email address to sign up and finally get a new atlassian account. There is nothing in the account.

So, where is my old trello account and how can I find my documents on that board?

[Lara]

Hi there,

Thanks for reaching out!

We can definitely look into this for you. Since this is related to private account information, could you please create a ticket at https://trello.com/contact and include a link to a board you should have access to?

Thanks!

Lara
The Trello Team