Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

My email has chenged, now I cannot login with 2FA. The mail is going tot my old non existing email

Peter van Stralen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 14, 2025

I used Trello with 2FA through mail. Now my email adress is no longer valid.

How can I change that 2FA mail adress into the correct adress

2 answers

0 votes
Alex W
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 14, 2025

Hi @Peter van Stralen - welcome to the Community!

Unfortunately if you have not changed your account's email to one that you have access to / have lost access to the email you used to create your account, this account will be lost to you.

Email addresses are Atlassian accounts' primary authentication method -- without access to the email address for your account, you cannot prove that you own the account. 

0 votes
marc -Collabello--Phase Locked-
Community Champion
April 14, 2025

IF you have a paid plan, you can contact Trello support directly.

Otherwise it is unlikely that you can recover your account.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events