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My credit card was charged, but it does not show up in billing history.

Nathan Wheeler
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 20, 2025

My credit card was charged, but it appears nowhere in my billing history. I cannot find contact information to speak with customer service anywhere. 

2 answers

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0 votes
Gaurav Kataria
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 20, 2025

There could be a few possibilities:

  1. You have multiple Trello accounts under different email addresses. Please check the other account, if you do have one.
  2. You may have multiple workspaces under the same account. Please check the billing page for each workspace to see which one was billed.
  3. Lastly, it is possible that someone else used your credit card to pay for Trello. In that case, it would be best to cancel your card and get a new card to prevent more fraud.

 

0 votes
Mike - Dreamsuite Consulting
Community Champion
August 20, 2025

Requested a support engineer to look at this (if there are any left 🙄)

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