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My boards do not appear on member's account when she logs in.

Donald Eager August 2, 2025

When my team member starts the phone app, my shared boards are not displayed.

 

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Nils Geylen
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August 2, 2025

There's lots of info missing here for anyone to help out.

  • Are they a member of the Workspace or a 'member of your team'--as in you work with them? Teams as nomenclature is deprecated in Trello.
  • If they are, is the board 'Workspace visible'?
  • Or are they only a member of the board?
  • If so, are they looking at the right Workspace?
  • And perhaps, are they logged in with the right account you used to add them?
  • Finally even, are they telling you it's not there, or have you seen it not showing up?

I'm not with support, but I work with a lot of remote users who often send these "I can't see x" messages and it's often a puzzle to figure out.

I'm sure with a bit more background this could be easy to fix; I've never had a bug where an added user was unable to access after their invite.

Donald Eager August 6, 2025

The other user is my wife. I usually have access to her phone so I am sure the boards are not being displayed there. On my phone she shows as a collaborator on the same Trello Team. Not sure EXACTLY what that means. At this time, those are the only two questions I can answer, since she is away from home this week so I don't have access to her phone. I will come back here after she returns home to work on the other questions.

Nils Geylen
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August 6, 2025

If she's in the team/workspace and the board is Workspace visible, she ought to see it, whether she is an admin or not.

Screenshot from 2025-08-06 18-21-50.png

If it's set to Private, only admins can see it, regardless if they were added or not.

Screenshot from 2025-08-06 18-23-04.png

Not sure what the visibility settings options were on the free plan, but so far I think the issue could be here; a settings issue, rather than a bug.

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