My archived Cards are missing again

[Judy Shepherd]

When I search my archive cards the cards (mostly are missing) showing a placeholder only and unable to be opened to access.

This has been noted and fixed before and I'm hoping this will happen again.

I use the archives extensively to check on past Customer habits - its an important feature to me.

Assuming this is glitch - I have restarted PC and signed out of an in to Trello.

Other than "clearing cache" which seems to be a standard response - is there a fix or a fix coming

[Erick Doerre]

Hello Judy,

I'm sorry to hear you're having trouble accessing your archived cards. I understand how important this feature is for your work. 

I attempted to reproduce the issue on my end but wasn't able to encounter the same problem. To help us investigate further, could you please share the exact steps you're taking when the issue occurs? How are you accessing those archived cards? Is it the global search? Additionally, let us know how you're accessing Trello (web, mobile app, or desktop app). 

It would also be helpful if you could try the following troubleshooting steps:  

• Check if the issue persists when using incognito browsing mode. 
• Try accessing Trello with a different browser to see if the problem remains. 
  

These steps can help us narrow down the cause of the issue.