My account has been deactivated

[Natalia]

My personal free trello account has been deactivated. How can I find out the reason and fix the problem? I think it may be because I stayed in the Russian Federation for a while due to regional policies, but that was only for a short period and I moved away a few years ago. I still want to use my email for Trello. Is it possible to resolve this issue, or at least get 24-hour access to recover my old data?

[Tansu Akdeniz]

Hi @Natalia 

Do you mean your account or product subscription?

Atlassian can deactivate free subscriptions due to inactivity. You should have been notified prior to deactivation. After the deactivation, you have a short period of time to reactivate the subscription. Please check this page: https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

If you need further help, please contact Atlassian support via https://www.atlassian.com/company/contact/purchasing-licensing#/

[Natalia]

I told free personal trello account about. I used trello application only.