My Trello boards disappeared from my account

[isabelle lafrance]

Hello,

My Trello account is connected to cilafrance@hotmail.com.

Since yesterday my Trello boards disappeared. When I log in I only see an empty workspace and a default board called "Mon tableau Trello".

Yesterday my boards were visible.

Another email address (isa.aunaturel@gmail.com) may have been linked to the same Atlassian account and this might have created the problem.

Could someone help me restore access to my original Trello boards?

Thank you,
Isabelle Lafrance

[Carlos Garcia Navarro · Accepted solution]

Bonjour @isabelle lafrance ,

If you open https://id.atlassian.com/profile
what's the email address shown in the profile? Log out of Trello and log back in using the account you see in your profile.

Also, could it be the board is under a different workspace?

[isabelle lafrance]

Hello @Carlos Garcia Navarro ,

Thank you for your reply.

I opened https://id.atlassian.com/profile and I can log in to my Atlassian account.

However, when I access Trello, I do not see any of my boards anymore. Yesterday they were visible.

The boards I had were:
- Médias sociaux
- Compte clients
- Produits

Now I only see an empty workspace and the default board "Mon tableau Trello".

I suspect that my boards might be connected to another Atlassian account or workspace, because I had two emails associated with Trello:
- cilafrance
- isa.aunaturel

Is it possible that the boards are linked to the other profile?

Thank you for your help.
Isabelle Lafrance

[Carlos Garcia Navarro]

Thanks for checking, @isabelle lafrance . Your suspicion is very likely correct. Can you please log out from both Atlassian and Trello:

• https://id.atlassian.com/logout

• https://trello.com/logout

and then login as isa.aunaturel@gmail.com

at https://trello.com/login

Then open:

• https://trello.com/u/me/boards

This page lists all boards tied to that account.

Merci!