My Board is closed - Please Reopen and make me admin

[deep G]

my board - https://trello.com/b/XX8oAXOn has been automatically closed - Not sure why and this has been using regularly 

Could you please add me as admin of this board?

Here is what i see

[Board Name] is closed.

You’re a member of this board, but only board admins are able to reopen it. Please contact support for assistance.

[Sakshi Verma]

Hi @deep G 

The board admin's account was deleted due to inactivity over the last two years, as per our Dormant account policy, and because of that, the board is closed.

I am looking into this issue and you will receive an email from our end with more details and next steps.

Thank you !

[Sakshi Verma]

Hi @deep G Can you please try now to reopen the closed board under a new workspace and let me know if you face any issues? You can follow the steps mentioned in the doc Reopen a closed board.

Thank you !

[deep G]

Thank you Sakshi - I am able to re-open under a workspace under my name - But I have been using this as data for some of the instructions and list data frequently. But still it was recognized or identified as a Dormant Account . Would you know what needs to be done inorder to avoid this closing of the board in the future

[Sakshi Verma]

Hi @deep G 

I understand that you have been using this board frequently. I wanted to clarify that it was not your account that was identified as dormant; rather, it was the Board Admin's account that was inactive.

Because the Admin's account was identified as dormant and subsequently deleted, the board was closed. To prevent this from happening in the future, please ensure that board admins remain active. Accounts are typically flagged if there has been no activity for more than two years.

Thank you !

[Arkadiusz Wroblewski]

Hello @deep G 

I’ve requested assistance on your behalf. Atlassian should contact you within 2 business days, although it may take a little longer depending on their current workload.