My Atlassian account email was changed unexpectedly

[Silvia Förtsch]

Subject: My Atlassian account email was changed unexpectedly

Hello,

My Trello workspace and Atlassian account have always been associated with [email address removed for privacy].

I recently received an email saying that my Atlassian account email address was changed after signing in with Google.

Since then, I can no longer log in with [email address removed for privacy]. Atlassian now asks me to register a new account with this address instead, although my existing Trello workspace is associated with it.

I also have a Google account [email address removed for privacy], but this is a different Atlassian account and it does not contain my Trello boards.

Could you please restore my Atlassian account to [email address removed for privacy] or help me regain access to my original account?

Thank you very much.

---

Edit: Email addresses were removed from the post to avoid sharing personal information publicly and to align with the Atlassian Community Rules of Engagement.

[Tomislav Tobijas]

Hi @Silvia Förtsch ,

Regarding this, can you reach out to official support team through this channel: Atlassian Support: Pricing, Billing & Licensing?

I believe you can select Your Account > Update account details and submit a form. Note that you'll have to click on Need more help? at the bottom of the screen. 👈

Hope you'll get this resolved.

Cheers,
Tobi