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My Atlassian Account Has Been Deactivated - Need Immediate Reactivation

reza raisi
November 18, 2025

My Atlassian account associated with the email address [removed] has been deactivated, and I am unable to access my Trello workspace.

I received the following message when trying to log in:
"You don’t have permission to access this content. It looks like your account has been deactivated."

 

[Personal information removed as it is against  community guidelines ]

1 answer

0 votes
Jorge Cammarota
November 19, 2025

What you need to do right now
1. Contact your organization’s Atlassian Admin

If your email domain is managed by a company or school, only your Org Admin can reactivate your account.

Tell them:
“Please reactivate my Atlassian account in admin.atlassian.com → Directory → Users.”

If your org uses Azure AD, Google Workspace, Okta, or another IdP, the admin must restore your user there first.

2. If this is a personal email (Gmail, Outlook, etc.)

Then the deactivation was not done by an organization.

In this case, only Atlassian Support can reactivate the account.

Open a ticket here:
https://support.atlassian.com/contact

reza raisi
November 19, 2025

Dear @Jorge Cammarota 

I cannot complete the section related to "What is the site URL of your app within your organization?"

My account is a personal account and I don't have any administrator who can activate my account.

When I want to submit a ticket to the support team, I must complete that section, and as a result, I cannot submit the ticket.

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