Missing updates

[James Kearns]

Hi - I use Trello religiously for work (free version).

None of my recent ticket updates are showing (super concerned).

The last activity I can see dates back to January. My last updates were Fri 22nd August. 

Please can someone help?? Thank-you so much.

James

[Lipakshi Narang]

Hi @James Kearns ,

Thank you for reaching out to the Trello Community!

We have raised a feature request on your behalf. We'll continue to work on that and resolve this for you. 

You might have got an email regarding the same.

Hope this helps!

Thanks & regards,
Lipakshi Narang

[James Kearns]

Thanks - will do whatever I need to do to recover this work, it's super important. Thank-you for supporting.

[James Kearns]

Hi - sorry to ask - can you advise on the resolution SLA? Thank-you.

[James Kearns]

Hi - thanks for supporting.

The board name is "JM Brands".

I can see the tickets I've created - but the information (i.e., 'details') I added to tickets has disappeared.

Example, on the 'done' column you'll see a ticket called "Thurs 21st Aug" - I KNOW that I had lots of information on this, though nothing is showing and I can't see any timestamps on the activity. 

This is the case for lots of tickets on the board. Please help :( 

And yes, I have tried a different browser, device & incognito.

Thank-you