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Missing comments in all cards

kirk_kh
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May 17, 2026

2 answers

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Arkadiusz Wroblewski
Community Champion
May 17, 2026

Hello and welcome to the Community @kirk_kh 

There's an active Outage currently under investigation.

https://trello.status.atlassian.com/

0 votes
B Beetz
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 17, 2026

I have the same issue. 

Since yesterday, my Trello card activity streams and comments fail to load when using desktop web browsers (replicated on both Firefox and Safari). The mobile app works fine.

Checking a card's data via "Share -> Export JSON" reveals that the backend server is returning a non-retryable MongoDB error instead of compiling the action layout. The database appears to be missing a required index on trellis.actions.

Steps to Reproduce:
1. Open any card on a desktop web browser.
2. Scroll to the "Activity" section.
3. Observe that older comments are completely hidden/missing, while the developer console shows network fetch errors.

Raw Server Error Logs from JSON Export:
path "actions"
originalMessage `Encountered non-retryable error during query :: caused by :: error processing query: ns=trellis.actions limit=1000Tree: $and\n $or\n data.board.id exists\n data.enterprise.id exists\n data.organization.id exists\n deleted $eq false\n idModel $eq ObjectId('6a056337994ded8716178176')\n idModels $eq ObjectId('6a0567b362a33470a9a4516e')\n type $in [ "acceptEnterpriseJoinRequest" "activateMember" "addAttachmentToCard" "addChecklistToCard" "addMemberToBoard" "addMemberToCard" "addMemberToOrganization" "addOrganizationToEnterprise" "addToEnterprisePluginWhitelist" "addToOrganizationBoard" "commentCard" "convertToCardFromCheckItem" "copyBoard" "copyCard" "copyCommentCard" "copyInboxCard" "createBoard" "createCard" "createCustomField" "createInboxCard" "createJwmLinkOrganization" "createList" "createOrganization" "deactivateMember" "deactivatedMemberInBoard" "deactivatedMemberInEnterprise" "deactivatedMemberInEnterpriseAdminHub" "deactivatedMemberInEnterpriseAtlassianAccount" "deactivatedMemberInOrganization" "deleteAttachmentFromCard" "deleteBoardInvitation" "deleteCard" "deleteCustomField" "deleteList" "deleteOrganizationInvitation" "disableEnterprisePluginWhitelist" "disableIssuingOfConsentTokensInEnterprise" "disablePlugin" "disablePowerUp" "emailCard" "enableEnterprisePluginWhitelist" "enableIssuingOfConsentTokensInEnterprise" "enablePlugin" "enablePowerUp" "enterprise:linkWithAtlassianOrganization" "enterprise:reprovision" "makeAdminOfBoard" "makeGhostOfBoard" "makeGhostOfOrganization" "makeGuestOfBoard" "makeGuestOfOrganization" "makeInvitedOfBoard" "makeInvitedOfOrganization" "makeNoneOfBoard" "makeNoneOfOrganization" "makeNormalMemberOfBoard" "makeNormalMemberOfOrganization" "makeNormalOfBoard" "makeNormalOfOrganization" "makeObserverOfBoard" "makeObserverOfOrganization" "makeOrgOfBoard" "makeOrgOfOrganization" "makePublicOfBoard" "makePublicOfOrganization" "memberJoinedBoard" "memberJoinedWorkspace" "mergeCards" "moveCard" "moveCardFromBoard" "moveCardToBoard" "moveInboxCardToBoard" "moveListFromBoard" "moveListToBoard" "reactivateMember" "reactivatedMemberInBoard" "reactivatedMemberInEnterprise" "reactivatedMemberInEnterpriseAdminHub" "reactivatedMemberInEnterpriseAtlassianAccount" "reactivatedMemberInOrganization" "removeChecklistFromCard" "removeDeprecatedPlugin" "removeFromEnterprisePluginWhitelist" "removeFromOrganizationBoard" "removeJwmLinkOrganization" "removeMemberFromCard" "removeOrganizationFromEnterprise" "removedAllTokensFromOwnedMembers" "removedTokensFromMember" "unconfirmedBoardInvitation" "unconfirmedOrganizationInvitation" "updateBoard" "updateCard" "updateCheckItemStateOnCard" "updateChecklist" "updateCustomField" "updateCustomFieldItem" "updateDefaultOrganization" "updateEnterprise" "updateJwmLinkOrganization" "updateList" "updateMember" "updateOrganization" "viewedFullActivityLogOfMember"]\nSort: { date: -1, _id: -1 }\nProj: { backup: 0 }\n planner returned error :: caused by :: hint provided does not correspond to an existing index`

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