Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Merge accounts

Peter O_Gorman
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 29, 2024

When I sign into Trello as google account peter@aidatapros.com on mobile app I get a different user name and workspaces then when I sign in as peter@aidatapros.com on laptop web browser. It appears the account on mobile app is using a cached google account Peter@aidarwin.com.au which was rename to peter@aidatapros.com. Can you merge username peterogorman3 with username peterataidatapros making peterataidatapros the primary and decommission peterogorman3 ?

1 answer

0 votes
Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 31, 2024

Hello Peter,

Welcome to the community!

I wanted to inform you that Atlassian does not currently offer a feature to merge accounts directly, as we lack the necessary tools for this process.

Upon reviewing our system, I see that you still have the two accounts you mentioned:

peter@aidatapros.com (username: Peter)

peter@aidarwin.com.au (username: peterogorman3)

The best course of action would be to access the account you no longer wish to use and invite the other account as an admin to the boards you want to retain. This way, you can copy all the content to the account you wish to keep. Once you have successfully transferred everything, you can proceed to delete the account you no longer need.

You can follow the steps to copy your content using the link below:

Copying Cards, Lists, or Boards

If you decide to delete the other account afterward, you can find the instructions here:

Delete Your Atlassian Account

If you have any further questions or need assistance, feel free to reach out.

Kind Regards
Alisson
Trello Team

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
AUG Leaders

Atlassian Community Events