Lost access to my email adress

[Christofer Lith]

Hi, I have a board set up with an e-mail adress which I don´t have access to any more. I can stil access it thru my mobile app, but on my desktop app Trello asks me for a confirmation number which has been sent to my inaccessible e-mail. I´d like to replace my old email with a new for the login, is it possible?

[Beverley · Accepted solution]

Hi Christofer - welcome to the community!

If your email address was associated with a work email address, you could contact your former employer to ask if they may be able to help you reclaim your account by temporarily activating your old email address. Once your old email address is activated, you can recover your password at https://id.atlassian.com/login/resetpassword

If you’re still logged in to the account from your mobile app, then another option is to share access to your boards with your new email address, and make them the board admin.

Alternatively, feel free to create a new Trello account at any time. Many users maintain multiple accounts for work and personal use. If there were other members on your boards, you can reach out to them and ask them to add your new account to those boards.

I hope that helps!