Lost access to account

[Ben Behrens]

My other account has been locked out ever since my free trial for premium ended. I have tried resetting my password but no email comes through. I've checked junk etc but nothing there. Can someone help?

[Arkadiusz Wroblewski]

Hello @Ben Behrens 

Your request must be directed here. https://www.atlassian.com/company/contact/purchasing-licensing#/ 

@Jason Krewson User are on a free subscription, so basic support form will be Blocker here. 

Cheers 

Arek 🤠

[Jason Krewson]

Thanks!

[Jason Krewson]

Hello Ben!

If this is your Atlassian account for a company you work for I would recommend reaching out to the admin for assistance. 

If this is a personal account I would recommend reaching out to Atlassian Support.

I would normally also recommend checking junk/spam, as the reset emails always seem to go there, but it looks like you already did so that's awesome. 

Hope this helps!