Login with passkey not working

I am using Trello app on macOS, and I cannot login using my Google account with Passkey.

The login process would stuck at this page

4 answers

1 vote

This is a known issue... you can https://jira.atlassian.com/browse/TRELLO-697 sign in and "watch" the issue and also add a vote. It's marked as low priority, probably because not enough people vote for it and there's a workaround.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

“Long term backlog” is never a good sign. Added myself to the Jira ticket. Thanks for posting !

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

Same issue. MacOS 15.3.1, Trello Desktop 2.15.7-924, and 1Password as the password manager (where the relevant passkey is stored).

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

0 votes

Hello, ZiJie Wu _Jeff

Is this issue happening on desktop app or web? Can you give more details about it?

Kind Regards
Alisson
Trello Team

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I'm also similarly experiencing this problem. I have the trello app for macOS desktop from the App Store using MacBook Air M2. Rather than using Google, I'm attempting to use my Atlassian login with an established passkey (using apple's native passwords app). The application never prompts me to use my Touch ID to provide the passkey, but rather hangs. I was able to use my recovery key to eventually login to the application.