Login issues

[Robert Georges]

Hello,

I am trying to login to my account using my email but I am not receiving the code to login or the recovery link when I request it 

Thank you 

Kind regards,

Robert 

[Robert Georges]

Hi @Blair at Atlassian 

Any update on helping me access my account? Thank you 

Kind regards,

Robert 

[Blair at Atlassian]

We created a ticket on your behalf and will continue working on this with you in the ticket. You should get an email with a link to the ticket in your r***s@p***l.com inbox. 

[Alex Koxaras -Relational-]

Hello @Robert Georges 

Have you contacted Atlassian's support?

[Robert Georges]

Hello @Alex Koxaras -Relational- 

I have tried contacting Atlassians support but I keep getting redirected to the community page. can you please let me know how I can contact Atlassians support directly? Thank you for your help 

[Alex Koxaras -Relational-]

Hi @Robert Georges 

If you are on a free plan, then all you got is the community. However fear not, cause I've asked for help and an Atlassian Support Engineer will review the post and respond on this thread within 2 business days.

[Robert Georges]

Hi @Alex Koxaras -Relational- 

Thanks, really appreciate your help and support 

[Alex Koxaras -Relational-]

Let's hope that they will resolve your issue! :)

[Blair at Atlassian]

Hi @Robert Georges 

I've just taken a quick look at recent email logs and confirmed that some recent emails were successfully delivered.

• Could you please check your spam folder to see if any Atlassian notifications  may have ended up there? Sometimes our messages get mislabeled as Spam and might skips the inbox entirely.

I know this might sound basic, but it helps us eliminate possible issues and work toward a solution faster! Let us know how it goes!

Trello Support Team

[Robert Georges]

Hi @Blair at Atlassian 

I have received the notification for my gmail account but the account I am trying to access is robgeorges@protonmail.com I can't receive a code or a link for this account. Can you please help me access this account? Thank you 

[Robert Georges]

Hi Blair,

I have frequently checked my spam folder and it is not there 

I have contacted my email provider and they have asked for the exact email address that it being sent from and if you could please provide the dates and times it was sent so can you please provide this information? 

Thank you