Logged out + "Looks like it’s your first time on Trello."

[Clara Friis]

I've been signed out and when I try to log in, it says "Looks like it’s your first time on Trello." Doesn't help to create a new password....

I've tried from my browser, computer app and phone app...

[Clara Friis]

I have a paid plan and have had it for years. And... then I try to contact support but it says, I need a paid plan to contact the personal support. Then I try to upgrade to a paid plan with the "new" account (which is made under the same e-mail as my normal subscription  account). And then it goes in circles and again says I need to pay to contact support.

This is SUCH a bad system! 

[Alisson Sartor]

Hello, Clara

Welcome to the community! I'm sorry to hear about the issue you're experiencing.

If you have a URL of a board from your old paid account, that would be really helpful. You might find it in your browser history, among your starred links, or you could ask a friend or colleague you previously shared a board with. With that information, I can look up the account in our system. It sounds like you might have accidentally created a new account while trying to log into your existing one.

Let's sort this out together!

Kind Regards
Alisson
Trello Team

[Angela]

Help please - I'm having the same problem! I need urgent access to literally years of work!