Log in

[Martin Messer]

Unable to Access My Account After Trial Expired

Dear Support Team,

I tried to log in to my account (f****@********management.com), but unfortunately my trial period has expired, which means I can no longer access my account.

The only option I seem to have is to create a new account. However, this would mean losing all of my existing data.

Could you please let me know if there is a way to restore access to my account or otherwise resolve this issue?

Thank you in advance for your assistance and for thinking along with me.

Kind regards,

Martin Messer

[Staffan Redelius]

Hi @Martin Messer and welcome

I have redacted your personal info in the post for safety reasons.

Normally trial-accounts or down-graded to a free account if no billing details has been added. Your free account might be deleted after 2 years of inactivity but you should have received a notification 60 days prior to deletion.

I have rasied a ticket to Atlassian support on your behalf. You will hear from them within 2 business days.

Best regards,
/Staffan

[Rishabh S]

Hi Martin, :)
Hope you are doing well,
Welcome to the community!!

I took a look at your account and noticed it was just created today. If you were actively using your account, it’s very likely they are tied to a different email address you've used in the past. This often happens if you've logged in via a different method (like Google or Microsoft SSO) or used a personal email previously.

To help me track down your original account and get your boards back, could you clarify a couple of things?

1. Do you have any other email addresses you might have used with Trello?

2. Can you share a link to one of your missing boards? If you have a link from your browser history or an old email notification, I can use that to trace the account status and help you get everything sorted.

Thanks.