Locked out of my account

[Mark de Jong]

Hello Atlassian Support,

I can no longer log in to my Trello account and I need help regaining access.

Account: marketing@datarotonde.nl

After clearing my browser cache and cookies, I was logged out, and now Trello asks for a 6-digit two-step verification code that I do not have. I have tried every recovery option available to me, and none of them work:

- 6-digit authenticator code: I do not have it. There is no entry for this account in my authenticator app.
- 24-character emergency recovery key: I found the key I saved, but the login screen says it is incorrect. I entered it as a single string in uppercase on the correct screen.
- "Use SMS instead": this only sends me back to the 6-digit code screen, so no SMS option is set up.
- Password reset: I can reset my password, but afterwards I always end up back at the 6-digit code screen, so this does not help.
- There is no "Send recovery email" option shown on my screen.

So I am completely locked out and cannot resolve this myself. Could you please help me reset the two-step verification on marketing@datarotonde.nl so I can log back in? Please let me know if you need anything from me to verify my identity.

Thank you for your help.

Kind regards,
Mark de Jong
Reply email: mark.dejong@datarotonde.nl