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Locked out of Trello account

Courtney Purchis
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May 6, 2025

I have a personal Trello account and a Customer account. I am locked out of the customer account, I am the admin for the account. I do not have the authinticator set up on this account, but the security key was set up, which I did not copy. 

I have waited 24hrs for the one-time login access, and I have checked spam and check for the code. I need to access this account as soon as possible. 

I can't find any information to contact support via phone. Please help expedite the one-time code.

1 answer

0 votes
Tansu Akdeniz
Community Champion
May 9, 2025

Hi @Courtney Purchis 

Welcome to the Atlassian community!

Please contact Atlassian support via https://support.atlassian.com.

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