Hi,
I just created this account because my old account, under my work email, is now locked out. I cleared my cookies cache in Google Chrome recently, and when I went to login to Trello, it asked for 2FA. I had never set that up before, but I downloaded the authenticator application with the same email; the code was not accepted even after several attempts. The alternative is a 24 character emergency key, but as I never set up 2FA prior to this, I do not have one!
Please help. I love Trello, and I have used it for years; I hope the account can be recovered.
With deepest gratitude,
Beth
Hi Elizabeth,
Thank you for the kind words on how much you love Trello <3 We love Trello too! We're sorry that you're having issues accessing your work account on Trello because of 2FA.
I've just created a ticket on your behalf so you can share with me your work email and we can have a look at your options to get access. You should receive an email now to access the support ticket and we can continue the discussion from there :)
Kind Regards,
The Trello Team
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.