Locked out of Atlassian account — MFA device lost, recovery emails blank, support portal redirects t

[Steve Martin]

Hi everyone, I am completely locked out of my Atlassian account and cannot reach support through any normal channel.

Products affected: Trello (cannot access any boards)

My MFA device is no longer available (my old phone completely died). When I request a recovery link, the email arrives completely blank. When I open the raw message, it only contains a changepassword link — never a recovery token.

Every support or recovery URL (including the deep account‑recovery forms) immediately redirects me back to the login screen. Even the support form that briefly loads disappears and forces a login before I can submit it.

Because of this redirect loop, I cannot access Trello, cannot reset MFA, and cannot open a support ticket.

Could someone from Atlassian please escalate this to the Account Security team so they can manually remove my MFA key and reset my login state?

Thank you very much — I appreciate any help.

— Steve