Locked Trello workspace, deleted admin – need help

[Zita]

Hello,

We need help with a locked @Trello workspace.

Workspace name: Grafikusok

The workspace is currently locked, and the message says it can only be reopened by workspace admins. However, the previous admin account is now a "deleted user", and there are no remaining admins.

We are still members of the boards, but we cannot access or manage the workspace.

This workspace belongs to our company, and we can verify ownership via our company email domain if required.

Could an Atlassian support team member please help us:
- assign a new workspace admin
- unlock the workspace

Thank you very much.

[Sakshi Verma]

Hi @Zita  ,Welcome to community !

I worked on this issue yesterday as part of the ticket you reported (TRELLO-226094). 

The board admin's account was deleted due to inactivity over the last two years, as per our Dormant account policy, and because of that, the board is closed.I have promoted your existing account to board admin.Can you please try now to reopen the closed board under a new workspace and let me know if you face any issues? You can follow the steps mentioned in the doc Reopen a closed board.

Thank you !

[Zita]

Hi @Sakshi Verma !
Thank you for the helpful information and your quick assistance! I was able to reopen the locked board. Now all members have access and can continue our work.
Have a great day!